Salon fined $271,000 for ‘botching’ model’s haircut – India

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An Indian consumer court has ordered a salon to pay 20m rupees ($271,000; £197,000) in damages to a model thanks to the incorrect haircut.

According to reports the woman used to get work from hair product firms since she had long hair.

Further, the court stated – salon had chopped her hair short without her permission causing her a massive loss.

Since the salon is a part of a prominent hotel chain in Delhi it is allowed to appeal against the decision.

Nevertheless, it still has to make a statement on the ruling.

The National Consumer Disputes Redressal Commission (NCDRC) said she lost “her expected assignments and suffered a huge loss which completely changed her lifestyle and shattered her dream to be a top model”.

“She underwent severe mental breakdown and trauma due to negligence… in cutting her hair and could not concentrate on her job and finally she lost her job,” it noted.

In 2018 she went to the hotel to get a haircut and gave precise directives to the staff about the look she desired.

But the hairstylist chopped the majority of her hair, “leaving only 4-inch from the top touching her shoulder,” conferring to court documents.

“She stopped seeing herself in the mirror. She is a communication professional and [is] required to be involved in meetings and interactive sessions. But she lost her self-confidence due to little hair,” the court order said.

When she complained to the salon, she was offered a free hair treatment to form up for the error.

She told the court that the free hair service was “dubious and it resulted in damage of her hair”.

“She also suffered loss of income due to mental breakdown after the shoddy haircut and, thereafter, the torturous hair treatment. She left her job also… She has gone through the pain and trauma for the last two years after this incident,” the court said.

 

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